Locksmith East Lothian: Why choose Budget locksmiths?
Over the years and thousands of jobs later, we have built a picture of what a customer wants when requiring a tradesman. Listed below are the qualities we feel are most important to the customer.
Probably the most important quality a customer looks for in a tradesman is trust. Too often you hear stories from a friend or family member, informing of stories about tradesman who have done a bad turn. These rogue tradesmen con customers in many different ways. For Example, they give customers a low quote to get the job, only for the price to rocket once the work has started.
These con men often tell customers they need unnecessary work done, to hike up the price of the job. The BBC programme ‘rogue traders’ often sets up traps to confronts these bogus workmen in the act.
Budget locksmith East lothian: Our code of conduct
Our emergency locksmith East Lothian workers are drilled on our pricing structure, and ethics code. When a customer is given a quote by us, it is ALWAYS a fixed price. If more work needs done than the original quoted, we absorb the costs, not the customer. Why should the customer pay due to an inaccurate quote?
We always go the extra mile for a customer, and never take payment until they are fully satisfied. All our work is fully insured and comes with a 1 year guarantee. However, if something goes wrong outside this warranty period, give us a call. We will more than likely sort out the problem for free, or at a heavily discounted rate. We see customers as FRIENDS, not just a pay packet!
At budget locksmiths East Lothian, we realise for a business to survive you must have a core of returning customers. This is a point which the con man trader don’t realise. You can only con a person once, and they will never use you again. Not to mention the bad publicity generated through word of mouth, and online reviews etc.
Friendly and approachable locksmith East Lothian service
Another reason people struggle to find a tradesman is due to feelings of insecurity. This could be due to inviting strangers into their home. They may feel if they are elderly, disabled, or even of the opposite sex, they could be taken advantage of. They may have had a bad experience in the past, or be paranoid due to local crime statistics in East Lothian?
At Budget locksmiths East Lothian we have 2 locksmiths on staff who cover Edinburgh and East Lothian. We also provide a West Lothian locksmith service. One of the locksmiths is the business owner, and the other is a professional locksmith with many years of experience. They are both family men who are have been working with the public for many years. Neither locksmith has ever been in trouble with the law, and are able to communications with all walks of life.
Both our East Lothian locksmiths regularly undertake work for local authorities, and specialist letting agents such as Orchard and Shipman. These agencies have been tasked with housing some of the most vulnerable people in society. These include people with mental health issues, disabilities, and problems with substance abuse. To undertake this kind of work, shows the level of trust we are given by agencies of authority. It also shows the social skills we have at our disposal.
What do we get out of being an East Lothian Locksmith?
Well first and foremost, we get paid for providing a service, which means food on the table!
However, a job is not just about making money. This is the line of work we have chosen because we have a passion for it. We enjoy meeting people, picking locks, repairing locks, and installing new locks to a very high standard.
We enjoy helping people when they are in need, such people who are locked out, in the early hours of the morning. The pressure that comes with our job sometimes can be overwhelming. Like when trying to open a door for British gas knowing there’s a major gas leak in the property, and sparks are flying off the drill whist opening the lock!
We enjoy travelling around East Lothian, to places like Musselburgh, Haddington, Prestonpans, and Tranent. Meeting new people, and helping people feel secure in there homes.
These are just some of the reasons why we love our job, and why we have delivered a service over a long period of time.
Locksmith East Lothian: What is the timescale for work to be done?
This is what usually what happens when someone calls us: We will ask a series of questions to determine the customers requirements. Usually after a few questions will have picture of what the customer needs, time scale of the job, and what parts will be needed.
Once the above factors are determined, the customer is giving a quote over the phone. If they accept the quote, a time will be negotiated that suits the customer and the locksmith East Lothian engineer. The customers needs and availability always comes first though. If someone wants a lock change at 5am or 11pm it doesn’t matter to us, we WILL accommodate the customers. We advertise as 24 hour locksmiths in East Lothian, so we are willing to deliver the service.
As mentioned above we always try and accommodate our customers when booking in a job. However, when it comes to our emergency work, everything else gets put on the back boiler. A customer in desperate need will be helped out right there and then, with no exceptions. If we are on a job, we will ask the customer if we can return after the emergency job. If this is not fine with the customer, we will phone a colleague in the industry, and get reputable locksmith to the person in need.
The way we see things, the customer wanted to use our service. Therefore, we make sure they get a similar service to which we provide. The East Lothian locksmiths we cooperate with, deliver they same service and pricing structure as ourselves. This kind of cooperation works both ways, we often help a colleague in need. Working this way ensures the customer is never being taken advantage of. Either by a rogue trader, or a national company who charges extortionate prices.
Budget locksmiths East Lothian: Do we stock what you need?
There are a few locksmiths in East Lothian who deliver a service from the boot of their cars. They may be doing this for a couple of reasons. Maybe they are just starting out and cannot afford a van, stock and tools required for the job. However, the most popular reason a locksmith uses their car, is to save money. If they use the family car, it is only one vehicle they are paying insurance for, road tax and a MOT.
In theory there is not a problem Trading like this. However, an effective locksmith could not fit all the tools and stock required, into the boot of a car. Our East Lothian locksmith van is full to bursting point, and there still isn’t enough room.
Our vans are stocked this way so we can complete a job in one visit. Although the initial outlay on stock was massive, having it at our disposal, means we have every lock for every situation. It also saves us from making a return visit to a job that could been completed in one.
If we are to deliver a 24 hour locksmith East Lothian service, we must have all the locks available for lock changing.
The stock we use, ranges from a basic £5 cylinder, all the way through to high security locks such as the CISA nightlatch. In the unlikely scenario we do not have a part in stock, we have a trade supplier in Edinburgh who stocks most stuff in the security industry. If worst came to worst, we could use a temporary lock, and order the required part online from a trusted supplier, such as Aldridge security.
We are here for you!
In conclusion if your are looking for a locksmith East Lothian engineer, look no further. We are the company you can trust, and is available for you 24 hours a day. If you need some free advice, do not hesitate to pick up the phone and call us today, we are always happy to help.
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